Nurse Manager / Assistant Nurse Manager

Staff management:

• Manages staff within the nursing unit; establish two-way, trusting, open and positive relations; strengthen relationships; help staff understand their roles and responsibilities in line with the hospital/nursing vision, mission, goals and objectives; create a positive and cooperative image of nursing
• Supervise, coach and guide staff to be effective and efficient in delivery of patient care and management of the ward/unit activities and processes
• Foster staff personal and professional development; identify and groom staff ready for next level responsibilities; assist and manage staff incidences/ grievances; encourage and facilitate staff pursuance in job enlargement/expansion in career
• Conduct regular ward/unit meeting with staff; communicate nursing and hospital updates; help staff understand, overcome and adapt to changes
• Establish appropriate lines of communication for staff within the ward/unit, Nursing Services and other departments; build rapport and maintain a cooperative relationship with members of the healthcare team
• Maintain a safe, clean and healthy workplace; enlist assistance from various personnel

Patient care management:

• Manage the daily operations of the ward/unit according to nursing and hospital policies and procedures aimed at achieving optimal patient care; advocate patient-centered care
• Execute the standards of care designated for the ward/unit and assist in directing and guiding staff in the follow through of the Nursing Process APIE (Assessment, Planning, Implementation and Evaluation) framework; adopts evidence-based and best nursing practices
• Establish and maintain high standards of patient care by supervision, coaching and personal example; assist and support staff where required
• Equip staff with the necessary skills and knowledge to effectively carry out patient care activities; help staff understand and execute the aspects of patient care assigned
• Checks in with all patients to find out their well-being and resolve any issues raised; attends to patient/family feedback; collaborates with patients’ immediate family/significant or other hospital personnel where required; maintain patient/family confidence with care rendered
• Ensure patient and/or immediate family are kept informed of patient’s condition, progress and treatment plan; initiate/facilitate where necessary
• Coordinate activities of staff with other hospital personnel; accompany physicians on rounds and ensure that physician’s orders are carried out; ensure that care and treatment plans are fulfilled, charts and documentation are completed

Financial management:

• Manage and monitor the ward/unit expenditure and use of resources (equipment, supplies, materials etc.) towards cost-effectiveness whilst maintaining high standards of patient care
• Prepares an annual equipment and facility budget submission with input from relevant users, nursing and department heads
• Monitor stock balances; indent and ensure availability of supplies; ensures input of relevant procedure or personnel charges in the system; conduct regular stock take exercises
• Check, authorize and submit staff time, claim sheets

Ward/unit management:

• Have oversight of key happenings in the ward/unit; investigates and problem-solves incidences and unusual occurrences; assist staff with the necessary reports and documentation; report/escalate matters to nursing or department heads
• Initiate and participate in infection control and quality improvement activities; ensure necessary supervision and implementation of recommended improvement activities; monitors and analyze quality indicators and audits
• Maintain and submit required ward/unit records, reports and data for administrative purposes; analyze reports and data; ensure compliance with established hospital policies, procedures, objectives, quality assurance, safety, environmental and infection control
• Ensure availability and safety of equipment and ward/unit facilities, collaborating with facility management and support service staff where required; follow-up progress

Provide specialty care (for Managers with Post Basic Certification):

• Act as a resource person for the specific specialty
• Perform advanced skills specific to the specialty
• Privilege nurses, enabling their performance of the specialized skills
• Develop/review relevant policies/procedures of that specialty
• Develop/review relevant clinical practice guidelines with specialty physician
• Conduct structured patient/family education
• Conduct staff training/updates related to the specialty

General duties:

• Work collaboratively and cooperatively with fellow Nurse Educators, Managers and Clinicians, Physicians and various members of the healthcare team to iron out and resolve work-related issues; engage in healthy dialogue and maintain professionalism in dealings
• Act as a resource person for staff to seek information, guidance and support
• Respond, assist and support staff in emergencies or code(s) activation
• Perform role of a Nursing Coordinator (NS-CO) as assigned/scheduled
• Actively participate in meetings, nursing and interdisciplinary committees and contribute positively towards meeting specific goals and objectives
• Lead or be active members of specific committee, task or project work group
• Assist in the review/creation of nursing/hospital policies and procedures
• Maintain confidentiality of patient, staff and hospital information; uphold integrity, observe sensitivity of information; share only with those authorized
• Role-model and promotes concept of life-long learning; maintains required educational and/or clinical competence; keep current by attending relevant trainings, workshop, talks, conferences or seminars
• Performs or assist with discipline or unit specific clinical procedures following completion of post-basic training and/or relevant privileging and credentialing process outlined by Nursing Services; be a clinical resource person
• Collaborate with the nursing education team to conduct educational topics to internal/ external nurses, healthcare providers and/or public; partake in community outreach activities
• Undertake additional assignment/task assigned by DON