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Important Notice: Data Breach Incident at Regency Specialist Hospital
Regency Specialist Hospital Sdn. Bhd. (“Regency Specialist Hospital” or “We”) detected unauthorised access to part of its IT systems on 14 October 2025. As soon as this was identified, we took immediate action to secure our network, contain the incident, and begin a detailed investigation supported by independent cybersecurity and legal experts.
We have notified the Personal Data Protection Commissioner (JPDP Malaysia), and have also lodged a police report as part of our response process. In parallel, we further have strengthened our data protection and system monitoring measures as part of our ongoing security enhancement.
We want to reassure our patients, partners, and community that all hospital operations and patient care services are fully operational. Our forensic review to date has found no impact on our hospital information system, and all services are continuing as normal.
Preliminary findings indicate that certain personal data stored on specific internal servers may have been affected.The unauthorised activity was limited to isolated servers within our internal network and has been contained. We are continuing detailed forensic analysis to confirm the scope and will notify affected individuals directly where possible.
We understand that news of such incidents can be concerning. Please be assured that we are continuing to monitor the situation closely and are working with our cybersecurity experts to safeguard personal data and address any potential risks.
For full details, please refer to our official Data Breach Notification Statement, issued in accordance with the Personal Data Protection Act 2010 and the Data Breach Notification Guideline, available [here].
If you have any questions, our team is here to assist you. Please contact our dedicated hotline at +6010-259 1189 (Mon–Fri 8am–5pm, Sat 8am–12pm) or email DPO@regencyspecialist.com.
Frequently Asked Questions
What happened?
On 14 October 2025, Regency Specialist Hospital detected unauthorised access to part of its IT systems. As soon as this was identified, we took immediate action to secure our network, contain the incident, and begin a detailed investigation supported by independent cybersecurity and legal experts.
Our investigations and forensic review so far confirm that our hospital information system has not been affected, and all hospital operations are continuing as normal.
We want to reassure our patients, partners, and community that all hospital operations and patient care services remain fully operational. We deeply apologise for any inconvenience or concern this may have caused.Which authorities have you reported this incident to?
What types of personal information may have been accessed? How many people have been affected?
What should customers do if they are concerned that they are potentially impacted?
Have hospital operations been affected?
How can I protect myself from phishing or scam messages?
Contact Us
Please contact our dedicated hotline at +6010-259 1189 (available between 8am to 5pm on weekdays and between 8am to 12pm on Saturdays), or email us at DPO@regencyspecialist.com for further assistance.
*This page was updated on 25 October 2025, 18:00 MYT