Inpatient Journey

Pre-admission

  • Adhere to doctor’s recommendation to admit for further treatment.

    Discuss your concerns with doctor(s).

    With your consent to be admitted, doctor and staff will proceed to the admission process. If you are undergoing a surgery:

    1. Arrive at least 3 hours prior to your scheduled surgery time or per doctor’s advice.
    2. Do not eat or drink from the date and time as instructed by the doctor.

    Admission

    • Part 1

      Register at Admission & Registration Counter at Ground Floor with the following documents:

      1. Your identification card / passport.
      2. Your child’s birth certificate / MyKid if under 12 years old. (If your child is admitted)
      3. Guarantor’s identification card / passport. The guarantor has to be 21 years old and above.
      4. Admission notice from your doctor.

      Fill-up the Admission Counselling Form, Financial Counselling Form and Consent Form

    • Part 2

      Surgical case and Medical case – Full amount of estimated cost.

      A minimum estimated deposit is required for medical case:

      1. General ward – RM2,000
      2. Intensive Care Unit (ICU) – RM5,000

      For general ward, you can choose the room type. (Subject to availability)

      A complimentary admission kit with basic toiletries will be given to you. Our staff will bring you for necessary screening or to the ward after admission process has completed.

      During Your Stay

      • Part 1

        Our nurse will:

        1. Provide you with an identification bracelet.
        2. Conduct an initial assessment.
        3. Brief on admission orientation.

        Our nurses will update you from time to time for the upcoming procedure.

        Feel free to approach our staff at the Nurse Counter or simply press the call bell should you have any concerns during your stay. It’s a complimentary service.

        To safeguard your health planning, you cannot take any self-medication including herbs and supplement during your admission. All drugs have to be provided by the hospital.

        Discharge

        • Part 1

          Once the doctor has assessed that you are medically fit for discharge, kindly allow 2 hours for the processing of the final bill.

          When the bill is ready, kindly make payment at:

          1. Office hours – Discharge Lounge at 2nd Floor
          2. After office hours – Payment Counter at Accident & Emergency

          If you choose to stay longer, there will be additional charges a full day room rate if you leave after 12pm.

          The ward clerks will inform patients when the bill is ready to be settled.

        • Part 2

          After payment please do the following in sequence:

          1. Return the Discharge Notice to our Nurse Counter in the ward.
          2. Get your branula removed by our nurse.
          3. Receive the x-ray, laboratory report, and appointment card from the attending nurse, should there be any necessary follow-up.
          4. Collect all of your belongings and valuables in your room.
          5. Obtain the prescribed medications (if any) from the Pharmacy and ensure you understand the instructions regarding its use.
          • Part 1

            For your safety, it is strongly advisable that you have a relative or friend to send you home.

            Remember to come back for follow-up visit at your doctor’s private clinic.

            Pre-admission

            • Admission Guide Doctor Icon

              Adhere to doctor’s recommendation to admit for further treatment.

              Discuss your concerns with doctor(s).

              With your consent to be admitted, doctor and staff will proceed to the admission process. If you are undergoing a surgery:

              1. Arrive at least 3 hours prior to your scheduled surgery time or per doctor’s advice.
              2. Do not eat or drink from the date and time as instructed by the doctor.

              Admission

              • Part 1

                Register at Admission & Registration Counter at Ground Floor with the following documents:

                1. Your identification card / passport.
                2. Your child’s birth certificate / MyKid if under 12 years old. (If your child is admitted)
                3. Guarantor’s identification card / passport. The guarantor has to be 21 years old and above.
                4. Guarantee Letter from your company / Insurance member card / details.
                5. Admission Notice from your doctor.

                Fill-up:

                1. Admission Counselling Form
                2. Declaration Authorization Form
              • Part 2

                A minimum deposit of RM500 (refundable) will be collected.

                We will wait for the initial guarantee letter by your insurance company, which will normally take 1 to 2 hours.

                If you wish to be admitted immediately before the guarantee letter is received, you will be considered as self-paying patient and will be required to pay for the full amount of the estimated cost.

                The room type will follow individual insurance policy.

                A complimentary admission kit with basic toiletries will be given to you. Our staff will bring you for necessary screening or to the ward after admission process has completed.

                During Your Stay

                • Part 1

                  Our nurse will:

                  1. Provide you with an identification bracelet.
                  2. Conduct an initial assessment.
                  3. Brief on admission orientation.

                  Our nurses will update you from time to time for the upcoming procedure.

                  Feel free to approach our staff at the Nurse Counter or simply press the call bell should you have any concerns during your stay. It’s a complimentary service.

                  To safeguard your health planning, you cannot take any self-medication including herbs and supplement during your admission.

                  All drugs have to be provided by the hospital.

                  Discharge

                  • Part 1

                    Once the doctor has assessed that you are medically fit for discharge, kindly allow 3-5 hours for the processing of the final bill. You can speed up the process by paying with your coinsurance. Once the bill is ready, we will contact you.

                    When the bill is ready, kindly make payment at:

                    1. Office hours – Corporate/Insurance Counter at Ground floor (until 8pm)
                    2. After office hours – Payment Counter at Accident & Emergency

                    If you choose to stay longer, there will be additional charges a full day room rate if you leave after 12pm.

                    The ward clerks will inform patients when the bill is ready to be settled.

                  • Part 2

                    After payment please do the following in sequence:

                    1. Obtain the prescribed medications (if any) from the Pharmacy and ensure you understand the instructions regarding its use.
                    2. Return the Discharge Notice to our Nurse Counter in the ward.
                    3. Get your branula removed by our nurse.
                    4. Receive the x-ray, laboratory report, and appointment card from the attending nurse, should there be any necessary follow-up.
                    5. Collect all of your belongings and valuables in your room.

                    Home / Follow-up

                    • Part 1

                      For your safety, it is strongly advisable that you have a relative or friend to send you home.

                      Remember to come back for follow-up visit at your doctor’s private clinic.

                      Room Types and Charges

                      All rooms are fully air-conditioned and furnished with en-suited bathroom, adjustable bed fitted with nurse call system, as well as personal electronic safe and portable table.

                      Type of RoomRoom Charges/Night
                      VIP SuiteRM 380
                      Single Deluxe RoomRM 250
                      Two-Bedded RoomRM 150
                      Four-Bedded RoomRM 100
                      Intensive Care Unit (ICU)RM 280
                      Isolation RoomRM 140
                      Labour & Delivery SuiteRM 200
                      NurseryRM 60

                      Remarks:

                      1. The above fees are only bed charges and exclude other hospital charges e.g. daily treatment fee procedures, medication and laboratory tests.
                      2. Charges above exclude government tax and are subjected to change without prior notice.
                      3. Deposit will be advised upon registration.
                      4. Complimentary meals are provided for patients.