Can I get a cost estimate for my medical condition?

We have the cost estimate for more than 14 procedures and you may refer to them HERE.

Can I use Singapore MediSave here?

Yes, Regency Specialist Hospital is a Medisave-accredited hospital approved by the Ministry of Health, Singapore. Singapore citizens and Permanent Residents (PRs) with a valid Medisave account who wish to use their Medisave are advised to read the Medisave FAQ HERE.

Who do I contact for further information?

For more information, you may contact our friendly Customer Service team at +607 381 7700 or our Authorised Representative Offices (ARO) HERE.

How do I make an appointment?

You may call to the doctor’s clinic and make an appointment with the clinic nurse directly once you know which doctor to see.

What are your hospital operating hours?

The operating hours are from 8:00 am until 5:00 pm from Monday-Friday and 8:00 am until 12:00 pm from Saturday-Sunday, and vary accordingly on Public Holidays. For medical needs beyond the normal operation hours, patients may proceed to the Accident & Emergency which operates 24 hours daily.

Does Regency Specialist Hospital assist in Social Visit Pass extension?

Yes. Our Customer Service team can assist our international patients to extend their social visit pass.

Required documents for pass extension:

  1. Passport – Patient & companion (original and photocopy)
  2. Marriage certificate / Birth certificate (Kartu Keluarga) (Original and photocopy)
  3. Letter from doctor
  4. Appointment card (Original and photocopy)
  5. Hotel receipt (Original and photocopy)

The new social visit pass will be issued within 2 weeks before the visa’s expiry date.

Our patients from selected nationality are provided with eVISA services. eVISA is an online application platform that enables foreign nationals to apply for an electronic visa to enter Malaysia at the comfort of your convenience.

For more details, kindly browse https://www.windowmalaysia.my

What are the parking charges here?

Every 2 hours and or part thereof RM2.00
Every subsequent hour or part thereof RM1.00
Maximum per day RM5.00

What are the patient logistics services available here?

Luggage and concierge services

Social Visit Pass extension services

ATM

Cafeteria