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Important Notice: Data Breach Incident at Regency Specialist Hospital
Regency Specialist Hospital Sdn. Bhd. (“Regency Specialist Hospital” or “We”) detected unauthorised access to part of its IT systems on 14 October 2025. As soon as this was identified, we took immediate action to secure our network, contain the incident, and begin a detailed investigation supported by independent cybersecurity and legal experts.
We have notified the Personal Data Protection Commissioner (JPDP Malaysia), and have also lodged a police report as part of our response process. In parallel, we further have strengthened our data protection and system monitoring measures as part of our ongoing security enhancement.
We want to reassure our patients, partners, and community that all hospital operations and patient care services are fully operational. The unauthorised activity was limited to isolated servers within our internal administrative network and has been fully contained. Our findings indicate that certain personal data stored on specific internal administrative servers were affected, and we have notified the individuals concerned directly where possible. Importantly, our investigations and forensic review confirm that our hospital information system was not affected.
Please refer to our official Data Breach Notification Statement, issued in accordance with the Personal Data Protection Act 2010 and the Data Breach Notification Guideline, available [here].
We wish to affirm our commitment towards safeguarding the security and privacy of your personal data and we encourage everyone to stay vigilant.
If you have any questions, our team is here to assist you. Please contact us at DPO@regencyspecialist.com.
Frequently Asked Questions
What happened?
On 14 October 2025, Regency Specialist Hospital detected unauthorised access to part of its IT systems. As soon as this was identified, we took immediate action to secure our network, contain the incident, and begin a detailed investigation supported by independent cybersecurity and legal experts.
Our investigations and forensic review confirm that our hospital information system was notaffected, and all hospital operations are continuing as normal. We want to reassure our patients, partners, and community that all hospital operations and patient care services remain fully operational. We sincerely apologise for any inconvenience or concern this may have caused.Which authorities have you reported this incident to?
What types of personal information may have been accessed?
What should customers do if they are concerned that they are potentially impacted?
Have hospital operations been affected?
How can I protect myself from phishing or scam messages?
Contact Us
Please email us at DPO@regencyspecialist.com for further assistance.
*This page was updated on 23 December 2025, 12:00 MYT