Medical appointments has never been easier
Explore the benefits of seeing your doctor online
Convenient and flexible
Get treated without traveling to the hospital and wait for your appointment. You can also get medication delivered to your doorstep.
Time and cost saving
No more worrying about your journey to the hospital and dealing with the hassle of traveling.
Safety and privacy
Consult a doctor in the privacy of your home, limiting your exposure to infections from commuting or at the hospital.
Book your appointment at the comfort of your home
Begin your journey by selecting a doctor with virtual consultation option in their profile.
Our virtual consultation coordinator at +60 7-381 7700 is available to help you prepare for your virtual consultation. MCs will not be provided for any online consultation session.
Ensuring a smooth virtual consultation experience
Things to consider when you are making a virtual appointment with your doctor.
Recommended for follow-up appointments
It is recommended that first-time patients schedule a physical appointment as the doctor might need to examine your condition in-person first.
Doctor’s availability for virtual consultation
Not all doctors are available for online consultation. This option will be visible in the doctor’s profile for you to check.
You will need to pay the consultation fees in advance to secure your appointment. This is to ensure you are committed to the appointment booked.
Virtual consultation guide
Learn how to set up a virtual appointment
Our virtual consultation experience is designed to be accessible to everyone so that you can talk to your doctor online, no matter age, background or technical experience.
Watch this video on how to set up a virtual appointment with the doctor of your choice.
Making your virtual session more valuable
Things to note for an effective virtual consultation
Fully functional devices
Test your devices such as webcam and microphone to ensure they are working properly prior to the session.
Fully charged devices
Ensure your devices are fully charged or they are plugged into a constant power source.
Reliable internet connection
Ensure the Internet speed of your space is at least 3Mbps. You can test your internet speed here.
Distraction free zone
Make sure your surroundings are quiet and comfortable so that you can focus on your consultation.
Common questions about virtual consultation
Do I need to prepare physical documents?
If you have any medical records from previous consultation such as MRI scans, CT scans, blood test report etc. Do prepare them and keep it beside you during the session for easy access if needed.
What happens if I get disconnected?
Can I book a same day appointment?
Where can I view or reschedule my upcoming bookings?
I am an overseas patient. Can I use this service?
How long will it take for my medication to be delivered?
What payment methods are accepted?
After the consultation
Getting your medication delivered to your doorstep
Your doctor may prescribe you some medication. If you choose to have it delivered, we will dispatch the medication from our hospital pharmacy.